top of page

Customer Diagnostics

If you have a business, you’re likely to have a lot of customer data. But what are you really doing with it?

Our customer diagnostic service will provide you with an in-depth understanding of who your customers are. With this information, we will work with you to make improvements to your sales and marketing strategy, highlighting where there are growth opportunities.

Want to know more, please get in touch below.

Do you know who your most valued customers are? How are you planning on rewarding them?

Are you treating all your customers the same? If yes, you need to stop right away. While this was a common practice within businesses, it is no longer the norm.

With Mojo’s customer diagnostic services, we work with your business and customer data to help you identify your most loyal customers who are likely to stay with your brand and those with the most potential to grow. This helps you understand the type of customers who purchase from you and the products that they like.

Besides that, it becomes easier to identify pain points and areas for improvement in your products and services, as well as tailor your marketing and sales strategies better.

Our Clients

Why You Need Customer Diagnostics

Identify the reasons why some customers switch

Understand different customers and their needs

Identify high-value customers

Personalise your products and services

Make key changes and improvements to drive growth

Increase the effectiveness of marketing and sales strategies

Customer Diagnostic - How It Benefits You

There has been a significant change in overall demand as well as customers’ buying behaviours, especially after the pandemic. Around three-quarters of customers decided to switch to a new store or product, which massively affected a lot of businesses.

Moreover, a recent study by McKinsey has found that over 72% of customers expect the businesses they buy from to recognise them as individuals with different preferences. It is important to understand exactly what your customers’ interests are and make an effort to personalise their purchasing experience.

Personalising the purchase experience and making it more relevant to your customers will increase revenue as well as the likelihood that they will repurchase from you.

This is where we come in.

With our customer diagnostic services, we will provide you with an in-depth understanding of who your customers are. With this information, we will work with you to make improvements to your communication strategy and highlight where the opportunities for growth are.

You will attain a deeper understanding of the different groups of customers who are buying from you as well as how their buying behaviour differs. Not only that, but we can also provide you with valuable insights on the customers that provide the most growth opportunities as well as the ones you should re-engage with.

What We Can Do For You At MoJo 

Our customer diagnostic services follow a systematic method to bring you results.

Data Review

Our tried and tested framework extracts core data variables and runs a series of quality checks to audit that data.

Data Analysis

By analysing your customer data, we can identify the different trends over time, along with the distributions of customer value.


We will then group your customers based on how often, how recently and how frequently they have purchased from you.


Based on this model, we will provide you with customer growth recommendations that will help your business grow.

Why Choose MoJo?

If you are looking for wins, you are in the right place.

At Mojo, we are dedicated to your business.

With more than 20 years of experience, we have worked with many different industries and can provide the most effective solutions for your business. With us, finding opportunities for business growth becomes easier.

Once you partner with us, we will immerse ourselves in your business to get an in-depth understanding of your products, your customers and your business goals. We will provide solutions and strategies that are tailored just for you.

Besides that, our dedicated team of data experts will ensure that your business can truly thrive. With Mojo, you can trust that your business is in capable hands.

If you choose to work with MoJo on a Customer Diagnostic for your business, we are confident we will identify three opportunities for growth that cover our fee. If we are unable to do that then we will refund the difference*. Check out our Customer Diagnostic Guarantee

Contact us to schedule a meeting now or drop an email at

bottom of page